酒店英语情景对话大全
情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。我精心收集了酒店英语情景对话，供大家欣赏学习!
入住酒店英语情景对话
小学英语对话课是整个小学英语教学的重要组成部分,主要内容以丰富的对话情境、简单的英语句型表达和课文相关的话题为主,主要目的是培养小学生初步运用英语语言进行交际的能力。我整理了入住酒店英语情景对话，欢迎阅读!下面分享相关内容的知识扩展：
酒店服务英语急用句WORD
中文名称：酒店服务英语急用句英文名称：Instant service english for hotel servers
At the hotel 宾馆服务
register 登记
hotel 饭店
Just a minute. 稍候。
single room 单人间
double room 双人间
主要句型：
I have a room registered in your hotel.
我在这家宾馆预定了一个房间。
Just a minute, please.
请稍候。
情景会话：
A: Good evening, sir. Can I help you?
晚上好，先生。需要帮忙吗？
B: I have a room registered in your hotel. My name is John Smith.
我在这家宾馆预定了一个房间。我的名字是约翰·史密斯。
A: Just a minute, please. Yes, a single room for October 15.
请稍候。是的，十月十五日一个单人间。
B: That's right.
正是。
用法说明：
到达所预定的饭店后，首先要到总台询问房间是否已经确认，这时候总台的服务员会马上查询记录，通常接待的问话是Can I help you？或What can I do for you? 这类的句型，意思是我能帮你吗？回答的时候只需报出名字和预定的时间就可以了。
register是登记的意思， to have a room registered的意思是登记了一个房间。Just a minute, please. 是请您稍候的意思，表达同样的意思也可以说A moment please.。October 15应该读成：15th；October 20应该读成：20th
补充情景对话：
A: Excuse me. I’m John Smith from the United States. I have made a reservation here for a week.
对不起, 我是从美国来的约翰·史密斯。我在这儿预定了为期一周的房间。
B: OK. Let me check. Ah yes. It’s for you and your friend.
好的, 让我查一下. 啊, 是的. 是为你和你的朋友预定的.
A: That’s right.
对.
B: Would you please fill out this form?
请填一下这张表
A: Certainly.
好吧.
替换练习：
I have a room registered in your hotel. My name is John Smith.
我在这家宾馆预定了一个房间。我的名字是约翰·史密斯。
a table reserved in your restaurant Martin Gorden
在这家饭店预定了一张桌子 马丁·戈登
a double room registered in your hotel Mary Yearwood
在这家宾馆预定了一个双人房间 玛丽·叶伍德
a return ticket reserved in your agency Mike Mead
在这家售票处预定了一张回程票 迈克·米德
At the hotel 宾馆服务(2)
基本词汇：
pay 支付
cash 现金
in cash 用现金
credit card 信用卡
by credit card 用信用卡
bellboy 服务生
luggage 行李
主要句型：
Are you paying in cash or by credit card？
您是付现金还是用信用卡支付？
Have a pleasant day.
祝您愉快。
情景会话：
A: Are you paying in cash or by credit card？
您是付现金还是用信用卡支付？
B: Cash.
现金。
A: Here's your key card, sir. Room No. 1505. The bellboy will take your luggage to your room. Have a pleasant day.
这是您的钥匙，先生。是1505号房间。服务生会将您的行李送到您的房间。祝您愉快。
B: Thank you.
谢谢。
用法说明：
对话中in cash是用现金的意思，to pay in cash就是用先现金支付。credit card是信用卡，by credit card：用信用卡，如果用信用卡支付就该说to pay by credit card。
Room No.1505是1505房间，bellboy是美国英语中的旅馆服务员。说祝您愉快，表达方式是Have a pleasant day. 或Have a nice day.也是同样的意思。
补充情景对话：
A: Good morning, Miss. We’d check out today.
早上好, *** , 我们今天要退房.
B: May I have your name and room number?
请告诉我您的名字和房号.
A: John Smith, Room 1505.
约翰·史密斯, 1505号房间.
B: Just a minute, please. I’ll have the bill ready.
请等一下, 我马上把账单准备好.
A: That’s all right.
好的.
替换练习：
1．Are you paying in cash？
您是付现金吗？
by credit card用信用卡支付
2．Have a pleasant day.
祝您愉快。
stay 住得愉快
journey旅途愉快
trip旅行愉快
在酒店做咨客需要哪些英语常用语？
1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。2、 Good night. 晚安。
3、 Have a good time! 祝您过得愉快！
4、 Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！
5、 I’m sorry. 对不起，很抱歉。
6、 Excuse me. 打扰一下，对不起。
7、 Sorry to have kept you waiting. 对不起，让您久等了。
8、 Just a moment, please. 请稍等一下。
9、 I apologize for this. 我为此道歉。
10、 Can I help you. 我能帮您吗？
11、 It’s very kind of you. 您真客气。
12、 Thank you. 谢谢您。
13、 You are welcome. 不用谢。
14、 I am at your service. 乐意为您效劳。
15、 Turn left/right. 往左/右转。
16、 This way, please. 请这边走。
17、 It’s on the second floor. 在二楼。
18、 Happy birthday! 生日快乐！
Happy New Year! 新年快乐！
Merry Christmas! 圣诞快乐！
19、 May I come in? 我可以进来吗？
20、 May I know your room number and name? 我能知道您的房间号码和姓名吗？总 台
基本句型
一、预订服务
Good morning. This is Room reservation. May I help you?
早上好，客房预订处，我能为您做什么？
What kind of room would you like to reserve ?
您想订哪种类型的房间?
A single room or a double room ?
要单人间还是双人房间？
For which dates do you want to book the rooms ?
您想订哪几天的房间呢？
What time will you be arriving?
您将在何时到达？
May I know your name ?
您能告诉我您的名字吗？
How long will you be staying?
您将要住多久？
I’d like to confirm your reservation.
我要确认一下您的预订。
I’ll check the room availability.
我查查客房预订情况。
You should pay a deposit of US$1000 beforehand .
您应预期付1000美元的定金。
There is a 10 per cent discount .
10%的折扣。二、接待服务
What kind of room would you be prefer?
您要什么样的房间？
Have you got a booking?
您预订了吗？
A single room or a double room?
要单人间还是双人房间？
A double room costs 368 Yuan per night .
双人房的房价是每晚368元。
Breakfast is also included.
早餐也包括在内。
May I see your passport?
我能看一下您的护照吗？
Could you fill in this form, please?
请您填一下这张登记表好吗？
This is your room card and room key?
这是您的房卡和房间钥匙。
Could you sign your name, please?
请您签一下名，好吗？
If you leave after 6:00 p.m , you’ll have to pay the full account.
晚上六点以后退房,按全天收费计算.
You’ll have to register individually, please.
请你们分开登记。
How would you like to pay , sir , in cash or by credit card ?
先生，请问您是用现金付款还是用信用卡付账？
I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
非常抱歉，这个季节人多，各种房间都订满了。
Do you know which unit is responsible for the reception?
您知道您是由哪个单位负责接待的吗？
Could you keep your room key until you check out ?
请您在住宿期间自己保管钥匙，直到结帐离开。三、收银服务
Here is your bill . It’s 2000 Yuan in all.
这是您的账单。总共2000元。
How would you like to pay , sir , in cash or by credit card ?
先生，请问您是用现金付款还是用信用卡付账？
Please check it and sign here.
请核对一下，在这里签个字。
I will write out a receipt for you .
我给您开一张收据。
May I check the details for you , please?
我能为您核对账单上的详细内容吗？
Do you have any charges for this morning?
您今天是否挂帐用酒店的服务?
We’ll have to charge you $10 extra.
我们要向您额外收10美元。
Did you make any phone calls from room, sir?
先生，您从房间打过 *** 吗？
Excuse me , sir , but I don’t think that will be enough.
先生，对不起，我认为钱数不够。
I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .
对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
对不起,您的信用卡已经止付。根据银行规定要取消。四、兑换外币
The rates of exchange are on the board there .
今天的兑换牌价在那里的牌子上。
How much would you like to change?
您要换多少？
It’s 8.10 Yuan RMB for one US dollar?
1美元兑换8.10元人民币。 情景对话
一、 Check in
1.
C : Good afternoon , sir . Welcome to our hotel . May I help you ?
G: Yes. I booked a room one week ago .
C: May I have your name please , sir ?
G: John Smith.
C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?
G: That’s it .
C: Would you please fill in this registration card , sir ?
G: Sure . Here you are. I think I’ve filled in everything correctly .
C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…
G: October 24.
C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.
G: Yes, I’ll keep it with care , thank you .
C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?
G: Good afternoon, I want a single room, please .
C: Have you made a reservation?
G: No, I haven’t.
C: How long do you want to stay?
G: Three days.
C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.
G: Fine.
C: May I see your passport?
G: Of course. Here you are.
C: Thank you. Madam. Could you fill in this form, please?
G: Yes. Here it is.
C: Thank you, Here is your key. It’s Room 808 on the eight floor.
G: Thank you very much. Good night.二、 Check out
1. C: Good morning. Can I help you?
G: Yes. I would like to check out. Could I have my bill. Please?
C: Certainly, sir, May I know your name and your room number, please ?
G: Dennis black, Room 1108.
C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.
G: The figure seems right.
C: How would you like to pay, Mr. Black , in cash or by credit card ?
G: In cash. Here is the money.
C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .
2．C: Good morning. Can I help you?
G: Yes, I’d like to check out now .
C: Can I have your name and room number, please ?
G: John *** ith, room 1208 .
C: May I have your room key, please ?
G: Sure. Here you are.
C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?
G: I’m sorry . What’s the 20 Yuan for ?
C: That’s for the drinks you ordered from your room .
G: I see .
C: How would you like to make payment , Mr. Smith ?
G: I’d like to pay in cash .
C: That’ll be 2180 Yuan .
G: Here you are .
C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.
G: Thank you .
C: You are welcome , Good-bye .
三、 Reservation
1. C: Good morning . This is room reservation . May I help you ?
G: Yes , I’d like to book a room , please .
C: Fine , For which date ?
G: For Oct. 1st .
C: For how many nights ?
G: Two nights.
C: A single room or a double room ?
G: A double room .
C: Could you give me your name , please ?
G: Mr. John Cook .
C: May I have your telephone number , please ?
G: 021-81006382
C: What time do you expect to arrive , sir ?
G: At about 6.p.m .
C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .
G: That is right . Good-bye .
C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?
G: I’d like to make a reservation .
C: When for ?
G: For Sept .9th .
C: For how long ?
G: About a week .
C: Could you hold the line , please ? I’ll check….
Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .
G: That’s all right .
C: We’re very sorry , sir . We hope you understand .
礼 宾 部
基本句型
May I take your luggage for you?
我来帮您拿行李，好吗？
Just a moment ,please . I’ll bring a luggage cart.
请稍等一下，我去推一辆行李车来。
Don’t worry , sir . Your luggage will be sent up at once .
先生，别担心，您的行李很快就会送上去的。
When you check out , please call number 32 and we’ll help you with your luggage immediately.
如果您要离店，请打 *** 32，我们会马上帮您运送行李的。
How many pieces of luggage do you have?
请问您有几件行李？
Two suitcases and one bag . Is that right?
两只箱子和一个包，对吗？
I’ll show you to the Front Desk.. This way please.
让我带您去总台，请走这边。
Is there anything valuable or breakable in your bag?
您包里有贵重或易碎物品吗？
May I have your room key , please.
请把您房间的钥匙给我好吗？
Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.
大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
When you return to the hotel, please show this hotel card to the taxi driver.
当您要返回酒店时，请向出租车司机出示一下酒店名片。
According to regulation, we don’t accept food , combustible , valuable and breakable objects.
根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。
Is this the correct number of bags?
您的行李数目对吗？
求英语对话一篇——酒店投诉处理，一名接待员，一名客人，投诉时经理不在酒店
客人: Hey, waiter, come here.嘿，服务员，过来。
服务员: What is the matter,sir?
怎么了，先生？
客人: I have a complaint. Please ask your manager here.
我要投诉，找你们经理来。
服务员: Sir, is there anything unsatisfying?
先生，有什么地方不满意吗？
客人: Look at the soup, there is a fly floating over it.
看这汤，上面漂着一只苍蝇。
服务员: That is impossible, I have checked it carefully.
不可能啊，我仔细检查过了呀。
客人: Anyway, I want to see your manager.
不管怎样，我要见你们经理。
服务员: OK, I go to find our manager.
好，我去找经理。
客人: I need you give me a reasonable explanation.
我需要你们给我个合理的解释。
服务员: We will, please wait a moment.
会的，请稍等。
